Privacy Policy

Who We Are

Leicester-Spark Ltd
Company No. 07346170
18 Uplands Road, Leicester, England, LE2 6PB
Phone: 0116 430 0383
Email: info@leicester-spark.co.uk

We are the data controller for personal data collected through this website.

What Data We Collect

We collect personal data only when you choose to contact us. This typically includes:

• Your name
• Your email address
• Your phone number (optional)
• The message or enquiry you send us

We do not collect sensitive personal data and we do not use tracking software or marketing analytics tools on this website.

How We Use Your Data

Personal data submitted through the contact form or provided by email or phone is used only to:

• Respond to your enquiry
• Provide a quote or estimate for electrical work
• Carry out and administer work that you have requested
• Keep records required for our business, including invoicing and job records

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Legal Basis for Processing

We process your data on the following bases:

• Legitimate interests — to respond to enquiries and manage customer relationships.
• Performance of a contract — where we have agreed to carry out work for you.
• Legal obligation — where we are required to retain records for tax or regulatory purposes.

How Long We Keep Your Data

We retain contact and job records for up to six years to meet business and HMRC record-keeping requirements. After this period, data is securely deleted.

Third-Party Services

This website uses the following third-party services:

• Cloudflare Pages — our website is hosted on Cloudflare's infrastructure. Cloudflare may log basic access information (IP address, browser type, pages visited) for security and performance purposes. See the Cloudflare Privacy Policy for details.
• Trustindex — we display Google review widgets provided by Trustindex. When these load, Trustindex may set cookies or collect usage data. See the Trustindex Privacy Policy for details.

We do not use Google Analytics, Facebook Pixel, or any other advertising or behavioural tracking tools on this website.

Cookies

This website does not set cookies directly. The third-party services listed above (Cloudflare, Trustindex) may set technical or functional cookies. These are limited to what is required for those services to operate and are not used for advertising or tracking your behaviour across other websites.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate data.
• Right to erasure — you can ask us to delete your data, subject to our legal retention obligations.
• Right to restriction — you can ask us to restrict processing in certain circumstances.
• Right to object — you can object to processing based on legitimate interests.

To exercise any of these rights, contact us at info@leicester-spark.co.uk or by post at the address above.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk.

Changes to This Policy

We may update this policy from time to time. The current version is always published on this page.